FAQ

We recommend the following:

• Carry out a cross-check (swap different items to analyse the fault)
• Observe, analyse and record the riding situation (source of the fault) in as much detail as possible (provides a good basis for communication with your specialist dealer)
• Contact your dealer

We recommend that you do the following:

• Check whether the latest update is available
• Reset the battery (press and hold the battery button until all LEDs 5-1 have gone out), then press the battery button briefly again.
• Reset the display (small silver button on the back of the display)
• Check the connectors (loose connections)

The neodrives drive is a product of Alber GmbH. Alber GmbH specialises in the development, manufacture and sale of high-quality electric motors used in lightweight electric vehicles such as bicycles and wheelchairs.

“Made in Germany” is no empty promise: all our products are developed, tested and manufactured in Albstadt near Stuttgart – and over 80% of the components we source also come from Germany.

Yes, the three drive brands – neodrives, Green Mover (Lavida models) and Xion – are manufactured by Alber.

Here you will find an up-to-date list of bicycle brands that use our system.

You will also always find a dealer locator on the websites of the bicycle manufacturers that use our system.

The drive operates quietly and without vibration.

Unfortunately not. For liability and safety reasons, we do not offer our system as a retrofit kit.

The neodrives drive system is characterised by its smooth, yet powerful assistance when required.

With five assistance levels, every rider can find their ideal riding experience – from the leisurely Sunday cyclist to the range-focused tourer and the sporty city rider.

Thanks to the drive’s silent and vibration-free operation, the riding experience is very similar to that of a bicycle.

Whilst driving, the driver can choose between five assistance levels and two energy recovery levels.

Wear is minimised by the direct-drive system. This is a major advantage of the neodrive system over a standard mid-drive motor.

With intensive use on hilly terrain, the battery range can be extended by 5% to 10%. A nice bonus is that the regenerative braking system reduces the load on the brakes, meaning they wear out less quickly.

The actual range achievable depends on many factors. A good indicator of potential range is the battery capacity, which is measured in Wh. Compared to the market average, our system offers a high capacity.

An energy-efficient motor is also crucial for a long range. Our drive system consists of a gearless motor that is built directly into the rear wheel. The power acts directly on the rear wheel, which is why there are no losses due to the gearbox, chain or gears. Thanks to highly sensitive sensors, we achieve an efficiency of 85%.

Other factors affecting range:

• Selected riding mode or assistance level: In ‘Eco’ riding mode and assistance level 1, you achieve the maximum possible range
• Payload: rider’s weight + luggage
• Fitness/own effort/cadence of the rider
• Wind conditions
• Topography of the route
• Surface conditions
• Tyre pressure
• Average speed
• Number of acceleration manoeuvres

Yes. The push aid is very useful for negotiating short, steep sections, such as a garage ramp.

We’re afraid we have to disappoint you. Due to strict legal requirements, we have protected our system against unauthorised access.

Charging your mobile phone via the displays (20 & 20C) works. All you need is a micro USB cable suitable for charging. Please note that the ‘Source’ end of the cable should be plugged into the display and the ‘Target’ end into your mobile phone.

No, unfortunately there is no app available for the neodrives Z20 system in the Apple Store, as Apple does not support our app.

Neodrives does not currently offer a display for the new simplyRemote. However, the Sigma Displays Rox 2.0, 4.0 and EOX View 1300 have been tested and can be used without any issues.